narrator: if your phonewas lost or stolen, we know it's difficult. here are a few waysto quickly find your phone, or if you can't find it, suspend your serviceand replace your device.
How To Activate Iphone Purchased On Ebay, suspending serviceon your lost or stolen device prevents unauthorized useand purchases, but there are some featuresthat won't work after your device is suspendedthat you may want to try first.
if you set up featureson your device that will help you locate it, such as "find my iphone"or "at&t family map", use them to tryto find your device. if you can't remotelylock the screen or wipe the datafrom your device, you should alsouse these features before suspending service. to suspend your service online,
log in to your myat&t accountat att.com. once logged in,hover over "wireless" and select "suspendor reactivate service". from the menu next to the deviceyou want to suspend, select "lost" or "stolen"as the reason for suspension. if you selected "stolen"as your reason for suspension, then you'll be offeredthe option to block your device from being usedon the at&t network if another sim card is inserted.
finally, select "confirm"to suspend your service. here are some options to replaceyour lost or stolen device. if you're enrolledin at&t mobile insurance or at&t mobile protection pack, you can file yourinsurance claim online at phoneclaim.com/att, or call asurionat 888-562-8662. you must file your claim within60 days of the date of loss. if you don't have insurance,
you can get a replacementdevice online at att.com or at an at&t store. thank you for choosing at&t.
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